For ANY reason, we will provide a full refund or exchange – your choice – within the first 30 days you have the phone, as long as you
- don’t lose it
- don’t drop it
- don’t get it wet
You should expect to receive your refund within 7 business days from when we receive your return. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days). However, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our Free Warranty
We will fix or exchange your phone for free during the first year if anything goes wrong with it, as long as you meet those same conditions. (And even if you do drop it or get it wet, give us a call – we really want to keep that phone out of the garbage).
It’s that simple. Don't drop it, lose it, or get it wet and in the first 30 days send it back to us and get your money back, and for the remainder of the year we will fix it or exchange it if something goes wrong. No monthly fees, no complicated deductibles, no warranty cards to fill out. Our guarantee and warranty comes Free with every phone. If there is a problem with our phone, we make it our problem, not yours.
We ship via USPS first class mail FREE of charge! Free! No Charge. Free. If you purchase before 1 pm EST, we will ship that same day (excluding holidays and weekends). We will email you tracking information by the end of the day. Delivery varies from 5 to 7 days in the vast majority of cases. We ship from Chicago.
Need it faster? Our “Flat Rate” option, Priority mail via the USPS is offered for $3.99 and will arrive in 2 to 4 days (the West coast can take up to 5 days - but everywhere else is really just 2 or 3 days).
Need it even faster? Express mail via the USPS is also available. Exact shipping cost is calculated at checkout, but is usually about $20.00. This service is next day for all but a few zip codes (you probably know who you are) - you can check if it is 1 or 2 day service by going to the US Post Office web site and type in your zip code and ours: 60540